Full job description

  • 3 x approx. 23 hours per week (with opportunity for additional hours) – fixed term 31 October 2024
  • Band 5 – salary $76,814 (pro-rata) + 11% Superannuation
  • Exciting opportunity to join our Customer Service Team

We’re looking for game-changing – high-performing individuals who want to grow with us. We offer challenging and rewarding employment opportunities to innovative, passionate, and driven people. We have a positive and friendly working environment and are committed to fostering a customer focused, delivery led culture.

Manningham Council proudly delivers over 100 different services to our vibrant and diverse community. From parks and galleries to shopping hubs and leisure facilities, it is our focus to ensure that Manningham remains a liveable and harmonious place to reside, work and visit.

We’re constantly transforming our organisation to best support the needs of our local community. And we are looking for a new game changer to join the team. A high performing individual who wants to shape positive and inclusive outcomes for our community. You’ll have the opportunity to take ownership of your work while developing and testing new ideas within a culture of learning to deliver excellent outcomes for Manningham.

About the Role

We are seeking multiple Customer Service Officers to join our team. Our Customer Service Officers provide outstanding customer service, supporting Council’s broad range of services across a range of channels including phone, in-person, and live chat. Our team aims to resolve enquiries at the first point of contact with courtesy, empathy, and respect in line with our organisational values and customer charter.

Skills and Experience

  • Have full availability from 8.00 am to 5.15 pm Monday to Friday.
  • A customer-focused professional dedicated to providing excellent customer service with demonstrated ability to use discretion and diplomacy when dealing with customers to deliver a positive customer experience.
  • Proficient in using systems to follow processes, with a demonstrated background using a CRM preferable.
  • Previous relevant customer service experience, preferably in a multi-channel contact centre environment, working as part of a team and at times autonomously.
  • Highly efficient and able to work in a fast-paced role that can be highly demanding at times.
  • Capable of rapidly learning and absorbing a large volume of information to support the delivery of a broad range of Council services.
  • Excellent verbal and written communication skills with a pleasant manner and demonstrating courtesy, empathy, and respect.

Click here to view a position description

How to Apply

Click APPLY to submit your up to date CV and cover letter addressing the key requirements of the role under the “Who are

you?’ section of the position description. For a confidential discussion please contact Zoe Richards, Customer Service Team Leader on 9840 9756.

For all other enquiries regarding the recruitment process, please email [email protected] or visit http://www.manningham.vic.gov.au/work-for-us

Applications close on Monday 20 May 2024 at 5pm

Don’t meet every requirement for this role? Studies have shown women and those of underrepresented groups are less likely to apply for roles unless they meet all the criteria. We recognise that different experiences make for great community outcomes. If your experience doesn’t perfectly align with the selection criteria, but you’re excited about this role and keen to work at Manningham Council, we encourage you to apply now.

Council recognises the benefits of a diverse workforce for its employees and customers.

To ensure equity of access to employment opportunities, Council encourages applications from underrepresented groups including people who are from an Aboriginal and Torres Strait Islander background, people from different ages, abilities, gender identities, sexual orientation and cultural backgrounds.

Manningham Council have a number of policies and practices to help support our staff, including a Working from Home policy, flexible work practices and an IT infrastructure to support various communication methods when working remotely.

If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.

Manningham Council is a child safe organisation and, as such, applicants may be required to hold a Working with Children Check.

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